Shipping policy

WHEN WILL YOU SHIP MY ORDER?
We will arrange shipping in 2-4 days after received your payment.
Delivery times vary depending on your location and selected delivery method.


The logistics transportation time for various countries is as follows:

 Countries Standard Shipping Shipping Time
Singapore, Japan Free shipping  4-7 business days
Malaysia Free shipping 5-7 business days
South Korea,United Kingdom Free shipping 6-8 business days
United States,New Zealand, Free shipping 7-12 business days
Spain Free shipping 8-10 business days
Croatia, Czech Republic, Denmark, Greece, Hungary, Ireland, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia, Switzerland Free shipping 8-10 business days
Finland,France,Sweden,Germany Free shipping 10-12 business days
Lithuania, Portugal, Iceland, Russia  Free shipping 10-16 business days
Canada Free shipping 10-15 business days
Mexico Free shipping 10-20 business days
Australian Capital Special Zone Free shipping 8-15 business days


Others often 10-35 days but it could be up to 61 days in rare cases.

You will receive tracking information of your parcel by email between 5 to 7 days business days of ordering.

 Countries Premium Shipping Shipping Time
United Kingdom $9.9 4-5 business days
United States,France,Germany $9.9  6-8 business days
Canada $9.9 7-10 business days
Sweden $9.9 8-10 business days

 


Express shipping (pay service)

5-7 days for US and Europe . you should contact service@tungsung.com to upgrade it.

WHERE CAN I FIND MY TRACKING NUMBER?


All tracking will be available once the item arrives in the destination country! Once the item arrives we will be able to update you with the tracking number.

The tracking link:

1)  http://www.17track.net

2) http://track.4px.com/query/?locale=en_US



MY ORDER STATUS SAYS “DELIVERED” BUT I HAVE NOT RECEIVED IT.
Please contact us at service@tungsung.com

 

THERE’S SOMETHING WRONG WITH MY ORDER.
Please email us for the quickest reply!

 

HOW LONG DOES IT TAKE FOR A RETURN/EXCHANGE TO BE COMPLETED?
We typically process returns/exchanges within 48 hours upon receiving your package.

 

INTERNATIONAL CUSTOMERS
 

WHY ISN’T THIS PRODUCT AVAILABLE TO SHIP TO MY COUNTRY?
Due to our licensing agreements, some of our licensed products are limited to select countries.

 

DO YOU SHIP INTERNATIONALLY?
We currently ship to over 59 countries!

 

HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Shipping times vary depending on your country of residence and the shipping method you select.

 

WILL I NEED TO PAY DUTIES AND TAXES?
You may be required to pay duties and taxes depending on the laws of your country of residence.