Shipping policy
WHEN WILL YOU SHIP MY ORDER?
We will arrange shipping in 2-4 days after received your payment.
Delivery times vary depending on your location and selected delivery method.
The logistics transportation time for various countries is as follows:
Countries | Standard Shipping | Shipping Time |
Singapore, Japan | Free shipping | 4-7 business days |
Malaysia | Free shipping | 5-7 business days |
South Korea,United Kingdom | Free shipping | 6-8 business days |
United States,New Zealand, | Free shipping | 7-12 business days |
Spain | Free shipping | 8-10 business days |
Croatia, Czech Republic, Denmark, Greece, Hungary, Ireland, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia, Switzerland | Free shipping | 8-10 business days |
Finland,France,Sweden,Germany | Free shipping | 10-12 business days |
Lithuania, Portugal, Iceland, Russia | Free shipping | 10-16 business days |
Canada | Free shipping | 10-15 business days |
Mexico | Free shipping | 10-20 business days |
Australian Capital Special Zone | Free shipping | 8-15 business days |
Others often 10-35 days but it could be up to 61 days in rare cases.
You will receive tracking information of your parcel by email between 5 to 7 days business days of ordering.
Countries | Premium Shipping | Shipping Time |
United Kingdom | $9.9 | 4-5 business days |
United States,France,Germany | $9.9 | 6-8 business days |
Canada | $9.9 | 7-10 business days |
Sweden | $9.9 | 8-10 business days |
Express shipping (pay service)
5-7 days for US and Europe . you should contact service@tungsung.com to upgrade it.
WHERE CAN I FIND MY TRACKING NUMBER?
All tracking will be available once the item arrives in the destination country! Once the item arrives we will be able to update you with the tracking number.
The tracking link:
1) http://www.17track.net
2) http://track.4px.com/query/?locale=en_US
MY ORDER STATUS SAYS “DELIVERED” BUT I HAVE NOT RECEIVED IT.
Please contact us at service@tungsung.com
THERE’S SOMETHING WRONG WITH MY ORDER.
Please email us for the quickest reply!
HOW LONG DOES IT TAKE FOR A RETURN/EXCHANGE TO BE COMPLETED?
We typically process returns/exchanges within 48 hours upon receiving your package.
INTERNATIONAL CUSTOMERS
WHY ISN’T THIS PRODUCT AVAILABLE TO SHIP TO MY COUNTRY?
Due to our licensing agreements, some of our licensed products are limited to select countries.
DO YOU SHIP INTERNATIONALLY?
We currently ship to over 59 countries!
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Shipping times vary depending on your country of residence and the shipping method you select.
WILL I NEED TO PAY DUTIES AND TAXES?
You may be required to pay duties and taxes depending on the laws of your country of residence.